Terms of Service

Quintanarootax.com (the “Website”) is a private website not connected or linked to any government or government agency. It provides travel services subject to the following Terms of Service. We reserve the right to change or modify the Terms of Service or portions of them at any time and at our sole discretion. The latest applicable Terms of Service will be always posted on the website together with the date of the latest revision. You will be also notified via the Services user interface or any other reasonable means. Any changes come into force 10 (ten) days after being posted on the website except for changes concerning functionality of the offered Services and/or changes due to legal reasons which are applicable with immediate effect. Continuing to use the website Services after the date of any change becoming effective is considered acceptance of the latest Terms of Service. Furthermore, when using some of the Services you might be subject to additional terms. The additional terms such as but not limited to the Privacy Policy, for example, will be published and updated as and when necessary here. All such terms are hereby considered incorporated by reference into the Terms of Service.

Access and Use of the Service

Obligation to Register: In order to use the full functionality of the Services you will be required to register at the Website. If you register you automatically agree to and are obliged to provide and maintain accurate, up to date and complete information as prompted during the website registration process. Handling of personal data is governed by our Privacy Policy. Below the age of thirteen (13) you cannot use the Website Services under any conditions. At the age of thirteen (13) and up to below eighteen (18) you may use the Services, with or without registration depending on the Service, only with the approval of your parent or guardian.
Changes in Service: Evisasupport LLC (the “Company”) reserves the right to modify or discontinue temporarily or permanently at any time the Service (or any part thereof) with or without prior notice. You agree that the “Company” will not be liable to you and/or to any other third party for any modification, suspension or discontinuance of the Service.
Mobile Services: Some of the Services can be accessed via a mobile device (“Mobile Services”). Additional fees and/or data rates may apply depending on your wireless service provider. Downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier. Certain Mobile Services may not work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding the “Company” and other entities by SMS, MMS, text message or any other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated back to us.

Service Regulation

Regulations concerning the tax are subject to change without prior notice. the “Company” is not and will not become at any time responsible for such changes and/or any delay and/or any loss whatsoever derived from such changes.
the “Company” will not be liable for any costs, damages, and expenses from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of any service fees paid by customer for visa, regardless of circumstances, whether or not the “Company” had knowledge that such damages might be incurred and whether or not the “Company” may be, or may be responsible for, a contributing cause.
The “Company” will not be responsible in any respect or for any amount for delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including Government website delays our outages).
The “Company” is not responsible for the actions or inaction of the Government of any country officials and personnel. The “Company” is not and shall not be responsible for the actions and inactions of the Government of any Country. Processing time for the tax is quoted by us as approximations based on our experience with relevant Governments. The “Company” is not and shall not be responsible for processing times.

Fees

Basic definitions:
Processing fee:  A fee charged by eVisa Support Ltd. for rendering you services for applying on your behalf for the tax – (24.90 USD – 224 MXN) per person.
Government fee:  A fee charged by the issuing Government authority of Mexico – 224 MXN per person.

Total fee: 24.90$ USD per person, including processing and government fees.

Refund Policy

We will refund the paid amount if you do not receive the document for the paid tourist tax fee from us within 12 hours.
Money is not returned for intentional concealment of information and/or submission of incorrect information when filling out the form.
Travel Documents refund guidelines
A full refund is only possible when no steps have been made in processing the order. If the process has started and/or the service has been partially or fully provided, no refund is guaranteed. If you would like to request a refund, please contact us via email specifying your request and the conditions under which you are requesting a rebate and we will reply to you as soon as possible.
If you are not satisfied with our services, please contact us. After examining your case and under reasonable circumstances, we may refund you our processing (service) fee.